Duckhead Recall - Important Information
Apple has determined that, in very rare cases, the two prong Apple AC wall plug adapters designed for use in Australia (and some other countries) may break and create a risk of electrical shock if touched. These wall plug adapters shipped from 2003 to 2015 with Mac and certain iOS devices, and were also included in the Apple World Travel Adapter Kit.
Customer safety is always Apple's top priority, and they have voluntarily decided to exchange affected wall plug adapters with a new, redesigned adapter, free of charge.
Identify your Duckhead Adapter
Compare your adapter to the images below. An affected wall plug adapter has 4 or 5 characters or no characters on the inside slot where it attaches to an Apple power adapter. Redesigned adapters have a 3-letter regional code in the slot (EUR, KOR, AUS, ARG or BRA). If your adapter looks like the image on the right then you do not need to exchange anything.
The Exchange ProcessSimply return your adapter to us at Mac Choice at your earliest convenience for an exchange part. If your school, business or other organisation has a lot of adapters to replace please contact us to arrange a bulk replacement. Feel free to give us a call on (07) 4924 4000 or send us an email firstname.lastname@example.org