Repairs & Services
Repairs when something is not quite working the way it should...
At Mac Choice we are an Apple Authorised Service Provider. We offer in warranty and out of warranty repairs for ALL Apple products. These products include:
• Apple Watch
• Apple TV
We have certified technicians in-store, which are always more than happy to help you out with any issues you may be experiencing with your device.
Mac Choice service technicians can also provide hardware/software upgrades such as increasing system memory, increasing your hard drive capacity or upgrading your Mac OS.
The Mac Choice team includes Apple Certified Technicians who are trained and kept up to date with the latest Apple operating systems and hardware. Our senior technician has over 17 years experience with Apple repairs and together with our onsite spare parts, the backing of spare parts from Apple and third party solutions we can take care of any repair, upgrade or refurbishment.
Our support does not end once the sale is made! In addition to the many benefits provided by Apple with new products and from AppleCare Protection Plans we also provide in-store support for many issues.
We have a range of business services we can offer - including:
• Ad Hoc Business Support either onsite or via remote access
• Full Managed Services including monitoring and alerting
• Infrastructure Installations - servers, computers, networking, telephone systems
• Business consulting and analysis (User Usage Agreements, Security Policies etc.)
• Mobile Device Management - managing your fleet of iOS devices
• Mobility - the right applications and infrastructure to efficiently utilise iOS devices in your business
• eCommerce and Online stores
• POS (Point of Sale) and retail solutions
• Web Design
Frequently Asked Questions
Q: Are the repairs completed in-store, and how long will it take?
A: Some types of repairs are completed in-store by our Apple-trained technicians. In Australia (at least for now) screen repairs are performed by Apple using very specialised equipment. We advise that the turnaround time can be up to 7 days.
Q: Do I need a screen replacement or Whole Unit Replacement?
A: If the repair involves more than just replacing the screen then a Whole Unit Replacement option is available. For iPads right now there is no screen replacement option available, a whole unit replacement would be required to replace a broken screen. If a device is sent to Apple for screen replacement and the damage is more severe than anticipated the repair can be uplifted to a whole unit replacement, or returned as is.
Q: What if I have AppleCare+ ?
A: AppleCare+ is an extended warranty bought when your phone is new. It provides many benefits one of which is advanced replacement of your iPhone for a small processing fee. If we receive the iPhone at mac Choice in the first half of the day we can usually have the replacement ready to go on the next working day.
Q: What if my Device is broken in some other way?
A: Many types of battery, button and antennae repairs can be completed in store using genuine parts. If the device is damaged badly then there's always the option for a Whole Unit Replacement - where the entire phone is replaced with a refurbished unit. See the pricing in the table above.
Q: Are the repairs guaranteed?
A: Absolutely, in addition to any normal remaining warranty on iPhone, iPad or iPod, Apple provide a 3 month warranty on any repairs. All of our parts are genuine Apple service parts and we do not source any third party parts or perform any unauthorised repairs
Q: Is there anything I need to do before I bring my iPhone, iPad or iPod in?
A: Your device needs to be logged out of "Find my iPhone" before we can work on it. If the device is not usable then this can also be accomplished at icloud.com. Also, we know that your device is full of precious data, so please back it up before you bring it to us if you can.
Q: I see screen repairs advertised all the time cheaply, why would I bring my iPhone, iPod or iPad to Mac Choice for repair?
A: For sure, we recognise that you have options when considering your repair. Apple provides you with the peace of mind of genuine parts and repair undertaken using the proper equipment and expertise. It stands to reason that whilst there may be some good third party repairers out there, there are also many bad ones. Unfortunately we see a lot of repairs that have gone very wrong, and there's little we can do to help once non-genuine parts have been used in an iPhone, iPad or iPod Touch.