Fully Managed IT

MyTechTeam from Mac Choice is a service offering for organisations that want to get on with their core business whilst having a reliable and trustworthy partner take care of their IT needs in a proactive manner. We’re able to service Rockhampton, Gladstone and Emerald, and anywhere else in Central Queensland. We’re ready to support you, no matter what your requirements are.


Is MyTechTeam Right for your Organisation?
  • Your organisation needs all bases covered – general IT support via helpdesk and onsite, plus security management, backups, vendor management, virus, spam, strategy, printing, networking, and telephony
  • The skills of an entire IT team is needed, but for only a fraction of the month
  • Simple flat-rate cost model per-employee with no limits on the number of devices
How does it work?

Work with us to build a plan for your organisation. Generally we’ll want to take a look at the systems you have in place now, evaluate the current risks and opportunities to improve, and listen to your current challenges and issues. Everything may be perfect, or you might need some work to get things tidied up

  • We’ll formulate a plan and agree on the boundaries of what we’re responsible for, and what we’re not(for example, you might have a web designer looking after your web site)
  • Then we plan and agree on any work needed to get you up to scratch
  • Agree on 12, 24, or 36 month terms. The price goes down when the level of commitment goes up
  • We complete the onboarding process so that we have your documentation perfect, your vendors on record, your website being monitored, and dozens of other details that we take care of
  • Monitoring of your network, servers, desktops, website and other important systems commences
  • Our helpdesk is now available to you via phone and email, and depending on our agreement, regular site visits begin on a schedule convenient for you
  • All of the common things that you’d expect, such as helpdesk, onsite visitations, and 24×7 monitoring
  • Development of IT policies and procedures unique to your needs – end user agreements, security policies, disaster recovery planning are good examples
  • We bring the essentials – Antivirus, Spam, web hosting, domain name renewals, office 365, Dropbox, web filtering and backups. All included as standard
  • Quarterly Business review where we go over the last quarter’s activities, your IT strategy, and opportunities going forward
  • A simple monthly billing model based on the number of employees
What’s Next?

Fill out our contact form below and we’ll be in touch. If you feel as though your organisation might benefit from a simpler form of IT management check out our regular Business IT Support page.

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