We’re Hiring!

We’re Hiring!

Mac Choice currently has a position open for an Assistant Retail Manager to work with our team in the management of the Mac Choice retail store, focused ultimately on the delivery of quality retail goods and services. Primarily, the Assistant Retail Manager will be responsible for assisting in staff management, providing leadership and training to existing and new staff, facilitating appropriate merchandising and stock levels, and booking in service jobs.

There are significant opportunities to receive training and formal qualifications in Apple sales and technical fields.

If you’d like to apply please read all of the information below and follow the instructions supplied. Please apply using the email address given as applications cannot be accepted via other means.

Essential Duties and Responsibilities

  • Ensure that stock control tasks are performed – for example re-order levels, rotation, and removal of unsold goods
  • Assist in the co-ordination of staff roster to ensure adequate coverage during trading hours
  • Assist with store opening in the mornings and closing in the afternoons
  • Research, recommend and provide ongoing feedback to the sales team on appropriate stocked products
  • Update and maintain product price lists and website
  • Assist in the response and handling of live chat requests via Facebook and website
  • Act as the single point of contact to the customer for all types of service requests
  • Coordination with the sales team, services team and admin team on the behalf of customers
  • Process service requests (repairs or otherwise) as they arrive through email, manual entry, or direct customer input
  • Process retail sales, receive cash, balance cash register and other point of sale duties
  • Handle customer inquiries regarding retail products, product suitability, and status of repairs or other services
  • Maintain in-depth product knowledge of the service offerings of the company

Additional Duties and Responsibilities

  • Improve customer service, perception, and satisfaction
  • Document internal processes and procedures related to duties and responsibilities
  • Fast turnaround of customer requests
  • Ability to work in a team and communicate effectively
  • Escalate service requests that cannot be scheduled within agreed service levels
  • Responsible for entering time and expenses in IT systems as it occurs
  • Understand processes by completing assigned training materials
  • Enter all work as service tickets into IT systems
  • Ensure the premises are maintained in a clean and sanitary condition

Knowledge and Skills Required

  • Previous knowledge and experience of retail operations including minimum re-order levels, rotation and removal of unsold goods
  • Basic computer and operating system knowledge and a willingness to learn the essentials of MacOS and Apple iOS
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast moving environment
  • Willingness to contribute to the improvement of the organisation whenever possible

How To Apply

  • Prepare a simple cover letter introducing yourself, and very briefly summarising your retail experience.
  • Include your resume – it doesn’t need to be War & Peace, although please ensure that your previous job roles, length of time working in them, and the types of activities you performed are included
  • email to info@macchoice.com.au
  • Applications will be accepted up until 18th January, although interviews may be requested before then