If possible, please have the serial number of your Mac available as well as any information about your warranty. If you purchased your Mac from us then we’ll be able to look that information up. If you need help finding the serial or warranty info check out our page on checking Your Apple Service and Support Coverage. Having this information available will greatly speed up the booking in process.
Please start a quick live chat from our website and mention you’d like to bring your Mac in for a repair. If we’re unable to answer we’ll contact you back as soon as possible. Some times of the year are busier than others, and depending on the situation with COVID-19 the waiting time for parts and repairs in general is a bit longer than usual. Please be patient with us as we’re working hard to get your computer back to you as quickly as possible.
Depending on the type of repair we may need to log into your Mac. This is especially the case if there are issues with the operating system of it we’re assisting with email or Internet issues for example. We do not ever need or want to know your current password. It is our strong preference that you reset your password to “123456” before you bring it to us, and then reset it back again after the repair is complete.
Please install the latest updates for your Mac if you’re able to.
While your Mac is with us we’ll treat it like it’s our own. We have dedicated storage locations for repairs and our technicians take the utmost care when working on your Mac. However, we do highly recommend that you back up your Mac before you bring it in to us. If you’re unable to backup or would prefer for us to do it we’re able to do that as an extra service without any problem at all. If you don’t currently backup at all and would like to get that setup we can of course help you get that going.